Article Overview

Get started now: How to Add or manage Article user guide

The Article Overview in the Repository Model main menu is where a Nodinite Administrator manages Articles.

Articles are part of the Repository Model and is a key feature of Nodinite. There is a specific page for the Knowledge base Articles topic. Make sure to read and understand the basic concepts before continuing.


In the Article Overview you will find a sortable list of defined Knowledge base Articles to manage. A large list of Knowledge base Articles can swiftly be narrowed down to target by typing characters into the filter text box.

Articles
Article Overview with a list of filtered Articles

Manage Articles

The available functionality for managing Articles are:

Add new Article

To create a new Article simply click on the "Add Article" button to open the Article editor.
AddButton

Edit Article

To Edit an existing Article simply click on the link in the Name column or open the menu from the "Actions" button and click on the "Edit" menu item.
ArticleMenuActionButton
Click 'Edit' menu item to edit an existing Article

Delete Article

To Delete an existing Article open the menu from the "Actions" button and click on the "Delete" menu item.
ArticleMenuActionButton
Click 'Delete' menu item to Delete an existing Article

Restore deleted Article

To Restore a deleted Article you must first check the "Show deleted Articles" checkbox.

When checked deleted Articles will be included in the list*

Then open the menu from the "Actions" button and click on the "Restore" menu item.
ArticleMenuActionButton
Click 'Restore' menu item to Restore a deleted Article

Export Article

To Export an existing Article open the menu from the "Actions" button and click on the "Export" menu item. This will open the Nodinite generic Export wizard.
ArticleMenuActionButton
Click 'Export' menu item to open the Export Wizard

Copy API URI

From the "Copy API URI" modal you get the underlying REST API call that was made against the Web API. Simply click the "Copy API URI" button to open the modal to get the query string.

Nodinite promotes the use of custom Reports


Frequently asked questions / Troubleshooting

You can create new, edit and delete knowledge base articles using the Nodinite Web Client.

How do I create a new Article?

Simply follow the user guide "Add or manage Article".

How do I create and use tags?

In the "Tags" section, simply start typing letters to either find an existing Tag or create a new Tag (item even states it's a new record to be created). A new Tag to be created is indicated with a '*' (star) sign. Click on the Save button to persist changes. You can create as many new Tags as you find fit.
Tags

How do I add my Knowledge base Articles to Resources for use in Monitor Views?

As a Nodinite Administrator, simply click the Action button for the Resource and select Articles

AddArticleFromResourceActionButton
Click on the Articles menu item to create new articles for selected Resource*

Next you need to define the scope for your article:

  • Share articles with Applications - You can make 1 single article shared between all Resources belonging to one or more Applications
  • Share articles with Categories - You can make 1 single article shared between all Resources belonging to one or more Categories
  • Associate article with selected Resources - You can make 1 single article shared between selected Resources

NewAssociation Click on the "Add Article" button to associate article and open next modal for editing the Article


Next Step

Add or manage Article

Repository Model
Repository Overview
Monitor Views