- 1 minutes to read
Release Notes
Troubleshooting and FAQ
I can't see my events, why?
There can be many reasons for that:
Check Pickup service
Is the Pickup Service really running?
If the Pickup Service has been stopped for a long time, it may take a while to catch up, try widening your timespan.
Check output folder
Are there trace files in the output folder?
Yes: Then either the Pickup Service has a problem accessing the Log API or even simpler it is not running. If the Log API is available and the service is running, there might be a problem with access rights. Please review security settings detailed in the Prerequisites user guide.