Troubleshooting Install and Update
If you are reading this, make sure to review the Prerequisites first!
Nodinite has trace logging built-in. Logging is implemented using a rolling log file appender and the output is in JSON format. These logs are handy for troubleshooting various issues and our support will always ask for these.
Almost all Nodinite applications emit these wherever installed. If the Windows account used for running the application does not have change/write rights then these files can't be created.
If you are missing the diagnostic files review the How to set Logon as a Service right user guide
Most of the diagnostic files can be downloaded as a single ZIP, review the Add or manage Monitoring Agent - Diagnostics user guide for additional information.
This is described in the IIS Authentication settings user guide