- 2 minutes to read

Monitoring agents FAQ and Troubleshooting

Failure to install

if you cannot launch the .MSI, make sure it is not blocked

UAC may interfere with this first step. Sometimes users need to launch the MSI from an administrative command prompt, or even start the installation using the following command: msiexec /i NodiniteUpdate.Installer-5.x.x.x.msi

How do I download the diagnostics?

Direct download

If the agent is running and Nodinite can reach the agent you should be able to download diagnostics files directly from Nodinite. Download diagnostics
This will give you a ZIP file with the diagnostic.log.json files and a file info.txt that contains information about the agent type, version and when it was generated. Attach the file with the support ticket.

Manual download from server

Log on to the server where the agent is running, open the installation folder, for File Folder Agent default path is
C:\Program Files\Nodinite\Monitoring Agent - File Folder
Diagnostics files
Attach the files with the support ticket, we prefer if you ZIP the files. Instead of like +15 MB it will take less than 1 MB in size.

What Monitoring Agents exists?

In the Monitoring page you will find an overview of all services and functions that Nodinite can monitor.

Below is a list with links to the installable monitoring agents:

Monitoring Agent Description Prerequisites Install
Azure Agent Web jobs, Azure storage (Queues, Files, Blobs) Prerequisites Installing
Azure Logic Apps Logic Apps Prerequisites Installing
Database SQL Server, Azure SQL Database, PostgreSQL Prerequisites Installing
File File (SMB), File (NFS), SFTP, FTP/FTPS Prerequisites Installing
IBM Datapower IBM Datapower Prerequisites Installing
IBM MQ IBM MQ Broker, Queues, Channels, Listeners Prerequisites Installing
Log File Parser .log, .txt, json, out, ... Prerequisites Installing
Message Queueing MSMQ, ActiveMQ, Azure ServiceBus Prerequisites Installing
Microsoft BizTalk Server BizTalk Artifacts, Health check, Environment Prerequisites Installing
Microsoft Dynamics 365 CRM Prerequisites Installing
Mule ESB Mule ESB, MuleSoft, Cloudhub Prerequisites Installing
Non-Events Non-Events Prerequisites Installing
RabbitMQ RabbitMQ, CPU, Memory Prerequisites Installing
Web Services Web Services, SOAP, REST, Certificates Prerequisites Installing
Windows Server Services, Disk, Memory, CPU,
Scheduled tasks, IIS, Ping, Event log,
Prerequisites Installing